Refund policy

Refund & Exchange Policy — Clenzafy

Last Updated: August 21, 2026

At Clenzafy, we want you to be completely satisfied with your purchase. Please review the following policy before placing your order.

1. Exchange Policy

• Exchange requests must be submitted within 3 days of receiving the order.
• Products must be unused, unopened, and in their original condition and packaging.
• If you receive a wrong, damaged, or defective product, please contact us as soon as possible with your order number and clear photos/videos of the product.
• Products damaged due to customer misuse or improper handling are not eligible for exchange.

2. Refund Policy

• Refunds are available only for eligible orders approved by Clenzafy.
• If an item is unavailable after an order has been placed and paid for, the applicable amount may be refunded.
• Once a refund is approved, processing may take 5–7 business days, depending on the payment method or financial institution.

3. Non-Returnable Items

The following items may not be eligible for return or exchange:

• Used or opened products
• Products damaged by the customer
• Products without original packaging
• Clearance or final-sale items, where applicable

4. Order Cancellation

• Cancellation requests should be submitted before the order is dispatched.
• Once an order has been dispatched, cancellation may no longer be possible.

5. How to Request a Refund or Exchange

Please contact Clenzafy with:

• Your Order Number
• Product name
• Reason for refund/exchange
• Clear photos or video showing the issue, where applicable

Our team will review the request and inform you of the next steps.

6. Important Notice

All refund and exchange requests are subject to review and approval by Clenzafy. We reserve the right to reject requests that do not meet the requirements of this policy.