Shipping policy
Shipping Policy — Clenzafy
Last Updated: August 21, 2026
At Clenzafy, we aim to process and deliver your orders safely and as quickly as possible.
1. Order Processing
- Orders are normally processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays may be processed on the next business day.
- You will receive order/shipping updates when available.
2. Delivery Time
- Standard delivery usually takes 3–7 business days after dispatch.
- Delivery times may vary depending on your location, courier service, weather, holidays, or other circumstances beyond our control.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- Any promotional free-shipping offer will be subject to its applicable terms and conditions.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact number.
Clenzafy is not responsible for delays or failed delivery caused by an incorrect or incomplete address or unavailable recipient.
5. Delayed or Lost Orders
If your order is delayed or appears to be lost, please contact us with your Order Number. We will work with the relevant courier service to investigate the shipment.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact Clenzafy as soon as possible after delivery and provide your order number along with clear photos/videos of the issue.
7. Contact Us
For shipping-related questions or assistance with your order, please contact Clenzafy through the contact information available on our website.